15110 Yellowhead Trail NW
Edmonton, AB
T5V 1A1

Tel. 780.415.4427
Fax. 780.440.9849


2808 58th Avenue SE
Calgary, AB
T2C 0B3

Tel. 403.243.7567
Fax. 403.287.8187


20279 Grade Cres.
Langley, BC
V3A 4J5

Tel. 604.813.3565
Fax. 604.539.9866

General Terms and Conditions of Sales

/General Terms and Conditions of Sales
General Terms and Conditions of Sales 2017-06-21T12:30:49+00:00

Customer Specific Product*

  • Cut
  • Faced
  • MBI
  • Custom Order

 *Orders for customer specific products, which are not released for shipment within 30 days from date of original shipment, will be subject to payment in full. Total-R may require sign-off of a Customer Specific Product Agreement.

Delivery Charges

  • All fees for trucks loaded in trailers, diverted after shipment or subject to delays at the job site will be passed on to the customer.
  • Carrier assessed fuel surcharges will be passed on to the customer


  • Material damaged in route is the responsibility of the carrier
  • Customer must file all claims for damaged material directly with the carrier. Total-R will assist as necessary.
  • Material shipped to replace damaged product will be invoiced separately including freight.


  • Customer and carrier must note shortages with signatures on the shipping document upon delivery and prior to carrier departure.


  • All returns require authorization by the Total-R Operations Manager.
  • Total-R reserves the right to inspect material prior to return.
  • Eligible material must be returned within 60 days of original ship date.
  • A 20% restocking fee plus all freight related costs will apply.
  • Credit will be given on resalable material only. Damaged & custom specific products will not be eligible for credit.
  • Customer must retrieve non-salable material valued over $500 within 30 days of notification. Any unclaimed non-salable material will be subject to a disposal fee.
  • Eligible material must be dry, clean, and in the original packaging.
  • Custom Specific Products will not be considered eligible for a credit.

Total-R shall not be liable in damages for any delay or default to ship any order if such delay or default is caused by conditions beyond Total-R’s control, Including, but not limited to: Acts of God, Government restrictions, wars, acts of terrorism, fires, or shortage of raw materials.