Customer Specific Product*

  • Cut
  • Faced
  • MBI
  • Custom Order

 *Orders for customer specific products, which are not released for shipment within 30 days from date of original shipment, will be subject to payment in full. Total-R may require sign-off of a Customer Specific Product Agreement.

Delivery Charges

  • All fees for trucks loaded in trailers, diverted after shipment or subject to delays at the job site will be passed on to the customer.
  • Carrier assessed fuel surcharges will be passed on to the customer


  • Material damaged in route is the responsibility of the carrier
  • Customer must file all claims for damaged material directly with the carrier. Total-R will assist as necessary.
  • Material shipped to replace damaged product will be invoiced separately including freight.


  • Customer and carrier must note shortages with signatures on the shipping document upon delivery and prior to carrier departure.


  • All returns require authorization by the Total-R Operations Manager.
  • Total-R reserves the right to inspect material prior to return.
  • Eligible material must be returned within 60 days of original ship date.
  • A 20% restocking fee plus all freight related costs will apply.
  • Credit will be given on resalable material only. Damaged & custom specific products will not be eligible for credit.
  • Customer must retrieve non-salable material valued over $500 within 30 days of notification. Any unclaimed non-salable material will be subject to a disposal fee.
  • Eligible material must be dry, clean, and in the original packaging.
  • Custom Specific Products will not be considered eligible for a credit.

Total-R shall not be liable in damages for any delay or default to ship any order if such delay or default is caused by conditions beyond Total-R’s control, Including, but not limited to: Acts of God, Government restrictions, wars, acts of terrorism, fires, or shortage of raw materials.